Overview
This Privacy Policy explains how ClinchDesk collects, uses, and protects information for visitors, customers, and their end users.
Data We Collect
- Account details (name, email, organization)
- Usage data to improve reliability and performance
- Support content you or your customers submit (tickets, messages, attachments)
- Technical data (IP address, device, browser, diagnostics) for security and support
How We Use Data
- Provide and secure the ClinchDesk service
- Operate multi-tenant workspaces with tenant isolation
- Send transactional emails about tickets and workspace activity
- Improve features, analytics, and support experience
- Meet legal, compliance, and audit requirements
Security
- TLS for data in transit
- Encryption at rest provided by our cloud platform
- Role-based access controls and audit logging
- Backups and disaster recovery procedures
Your Choices
- Access, update, or delete your account data by contacting support
- Manage notification preferences in product settings where available
- Request data export for your organization
Contact
Questions about privacy? Email privacy@clinchdesk.com or reach us via the contact page.