Collaborative queues
Shared workspaces let teams split handoffs without dropping context.
Helpdesk software for SaaS
Helpdesk software built for SaaS support teams
ClinchDesk pairs collaborative queues, SLA automation, and proactive insights so SaaS helpdesk teams keep every inquiry on track.
Automation coverage
24/7 automation templates
Escalations reduced
85% fewer manual escalations
Time to value
10 min average setup
SLA automation
Pre-built SLA templates keep priority cases on time.
Proactive insights
Signals surface customers who need outreach before they escalate.
Every inquiry has a home
Helpdesk ticketing reimagined
Case views, macros, and shared timelines keep everyone aligned on the customer story while reducing repetitive work.
- Configurable queues and folders
- Rich templates for replies and internal notes
- Automatic prioritization for renewals and escalations
Rules built for subscriptions
Workflows tailored to SaaS support
Trigger notifications, reminders, and escalations around billing, SLAs, and product launches.
- Renewal and onboarding-focused automations
- Escalations that respect service tiers
- Post-mortems and runbooks pre-populated for every case type
Reports that matter
Data that coaches the team
Use dashboards to spot knowledge gaps, improve handoffs, and prove the value of the customer support platform.
- CSAT, response time, and backlog overviews
- Agent performance visuals for coaching
- Cross-functional exports for product and finance
Connect wherever your data lives
Integrations and automation partners
Sync billing, CRM, and collaboration tools so the helpdesk brings the full SaaS stack along.
- CRM, product, and billing integrations
- Webhook and API automation support
- Zapier, Workato, and native connector library
Looking for the full customer support SaaS blueprint?
Explore the Customer Support SaaS blueprintNext step
Launch your SaaS helpdesk
Start a free trial or book a guided session to see how ClinchDesk handles helpdesk work with confidence.
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