Support automation

Customer support automation that keeps every case moving

ClinchDesk layers workflow triggers, AI replies, and guardrails on your customer support platform so you automate routine work without losing empathy.

Automation templates

120+ ready to ship

Manual updates removed

50% fewer agent updates

SLA alignment

99.9% SLA adherence

Playbooks with guardrails

Sequence nudges, reminders, and human handoffs when the automation senses risk.

AI plus human

Compose replies with AI suggestions while agents keep the final say.

Dashboard oversight

Monitor automation health, success, and anomaly alerts in one pane.

Trigger flows based on context

Automate triage and routing

Automatically assign cases by intent, product tier, or sentiment so agents focus on meaningful replies.

  • Intent and SLA-based routing rules
  • Auto-acknowledgements that feel personal
  • Escalation loops when automation sees risk

Assist every response

Guide human and AI collaboration

AI drafts and knowledge suggestions keep replies on-brand while agents review and personalize.

  • AI reply drafts tuned with your tone
  • Knowledge recommendations surfaced instantly
  • Approvals and post-send guardrails for sensitive topics

See what the bots are doing

Monitor automation health

Dashboards show completion rates, handoff volumes, and automation cycle time so teams can trust every shortcut.

  • Success and fail rates per workflow
  • Alerts when timeouts or loops occur
  • Audit logs for every automated action

Guardrails keep empathy intact

Keep humans in control

Use pause points, approvals, and rollback steps to keep automation on track.

  • Pause and resume automations instantly
  • Approval workflows for sensitive cases
  • Rollback controls when outcomes need a redo

Looking for the full customer support SaaS blueprint?

Explore the Customer Support SaaS blueprint

Next step

Design automation playbooks

Hand the routine to automation while agents keep empathy on complex issues.

Design workflow