Question 1

What is ClinchDesk?

Accepted Answer

ClinchDesk is a modern, multi-tenant helpdesk platform designed to help support teams manage customer tickets efficiently. It includes SLA automation, multi-channel support, and analytics.

Question 2

Can I customize the ticket workflow?

Accepted Answer

Yes. You can create custom statuses, priorities, categories, and automation rules so every team can tailor ClinchDesk to their workflow.

Question 3

Does ClinchDesk support multiple channels?

Accepted Answer

Yes. ClinchDesk supports email-to-ticket conversion, a web portal, and API integrations. More channels are on the roadmap.

Question 4

Is there a free trial?

Accepted Answer

Yes. Every new account gets a 14-day free trial with full access to all features. No credit card required to start.

Question 5

Can I cancel anytime?

Accepted Answer

Yes. There are no long-term contracts. Cancel anytime from your billing dashboard. Data remains accessible for 30 days after cancellation.

Question 6

Do you offer annual discounts?

Accepted Answer

Annual plans receive a discount compared to monthly billing. See the pricing page for details.

Question 7

What happens after my trial ends?

Accepted Answer

You'll be prompted to select a paid plan. If you do not upgrade, your account pauses, but data is retained for 30 days so you can reactivate.

Question 8

Are all features available during the trial?

Accepted Answer

Yes. The trial includes full access to all features, including analytics, automation, and API access.

Question 9

Is my data secure?

Accepted Answer

We use industry-standard encryption, secure data centers, and follow SOC 2 practices. Data is encrypted in transit and at rest.

Question 10

Do you support SSO?

Accepted Answer

Yes. We support Google SSO, Microsoft Entra ID (Azure AD), and SAML 2.0 for enterprise customers.

Question 11

Can I export my data?

Accepted Answer

Yes. Export tickets, users, and other data anytime in CSV or JSON format. Data portability is a core principle.

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