Customer Story
Liberty Retail streamlines customer experience with ClinchDesk
With ClinchDesk, Liberty Retail empowered its CX team to move faster, automate repetitive work, and focus on high-impact customer moments—without disrupting existing workflows.
Testimonial
ClinchDesk lets our team streamline work and stay focused on the customer. The time we save goes right back into improving revenue-driving projects and new sales channels.
Sarah Martinez
Director of CX, Liberty Retail
Automation-first support
Configured workflows and SLAs to cut repetitive tasks and keep agents focused on complex requests.
Unified knowledge
Centralized runbooks and playbooks ensure every agent responds with the same high-quality answers.
Data-driven CX
Dashboards track response times, CSAT, and backlog risk so leaders can intervene early.
Outcomes
Reliable support at scale without adding headcount
With ClinchDesk, Liberty Retail empowered its CX team to move faster, automate repetitive work, and focus on high-impact customer moments—without disrupting existing workflows.
Faster resolution
25%
Decrease in first response time
Automation coverage
2x
More automated flows in the first month
Customer satisfaction
4.8/5
CSAT maintained while scaling volume
Ready to see it?
Bring Liberty-level CX to your team
Get a walkthrough of how ClinchDesk can streamline your workflows without changing your billing or tenant setup.