Everything Your Support Team Needs

ClinchDesk gives your team the tools to deliver fast, personalized support at scale. Explore the features that make it possible.

Smart Ticket Management

Create, assign, and track tickets with custom statuses, priorities, and categories. Keep every conversation organized and nothing falls through the cracks.

SLA Automation

Set response and resolution time targets per priority level. Automatic escalation alerts ensure your team never misses a deadline.

Multi-Channel Support

Manage tickets from email, web portal, and API integrations in one unified inbox. Meet customers wherever they reach out.

Analytics & Reporting

Real-time dashboards with response times, resolution rates, agent performance, and customer satisfaction metrics to drive data-informed decisions.

Customer Portal

Give customers a branded self-service portal to submit tickets, track status, and browse your knowledge base without contacting support.

AI-Powered Features

Auto-draft replies, smart routing, canned responses with brand voice, and AI-suggested answers help your team work faster.

Team Collaboration

Internal notes, ticket transfers, tiered escalation, and team assignments keep everyone aligned and tickets moving forward.

Workflow Automation

Automate repetitive tasks with rules, triggers, and macros. Route tickets, update statuses, and notify stakeholders without manual effort.

Ready to Transform Your Support?

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