Report
Forrester Total Economic Impact™ of ClinchDesk
See the assumptions, numbers, and methodology behind the 301% ROI finding - and how to apply the same playbook.
Snapshot
A cleaner breakdown of the modeled impact, what drove it, and how your team can run the same ROI test with real support data.
301% ROI
modeled over three years
6 months
payback period
25% deflection
via self-service and automation
About the study
Forrester Consulting conducted a Total Economic Impact study to evaluate the cost savings and business benefits of adopting ClinchDesk as a modern support platform.
Key findings
- Faster agent productivity with unified inbox and automations
- Higher CSAT from quicker first-response and resolution times
- Lower tooling and maintenance costs compared to stitched-together stacks
- Increased visibility through analytics and SLA tracking
Modeled benefits
- Ticket handling efficiency gains across agents
- Reduced escalations through automated routing and SLAs
- Time saved from integrated messaging, notes, and file handling
- Operational savings from managed infrastructure and updates
How to apply this
- Start a 14-day trial and invite a pilot team
- Set up categories, priorities, statuses, and SLAs for your org
- Track baseline metrics, then measure improvements after automation
Run your own ROI pilot
Spin up a 14-day trial, invite your team, and measure the lift.